region/plan-specific news : Employer Plans Nationwide

EAP handbook supplement updated for 2025

In addition to a revised Magellan National Provider Handbook, you’ll find the updated handbook supplement for Employee Assistance Program (EAP) providers – in effect for 2025 – on our provider website as well. 

Be sure to also check out the following appendix that had changes:

• Appendix E: Customized Programs: FOH (PDF) and First Responder (PDF, new in 2024)

Contracted providers serving EAP members must follow the policies and procedures outlined in this supplement, as well as those in the Magellan National Provider Handbook.

Best practice? We strongly suggest reviewing these policies annually, at a minimum, to ensure you’re compliant.

You can find the EAP Provider Handbook Supplement and other EAP resources at MagellanProvider.com/EAP.