Some of Magellan’s network providers in California have faced evacuation due to wildfires and have continued to support as many members as possible.

Other providers in Magellan’s network who staff critical incidents* have also been called to support individuals in the areas impacted by wildfires, including first responders.

We value providers’ efforts to help our members cope with the difficult emotions and practical challenges they face in the wake of tragedies.

Every day, Magellan network providers around the country make a difference in the lives of our members.

We appreciate the care you provide in the communities you serve!

“In a crisis, people’s lives are turned upside down. They can feel anxious or lost, wondering ‘What am I supposed to do now?’ Where do I go from here?’” said Dianna Marshall, senior director of clinical care services. “We want them to know they have support and resources – that Magellan is here to help. That is a big part of what we do; maybe the most important part.”

Magellan's crisis support line opened in January

To support anyone—not just Magellan members—impacted by the wildfires, Magellan opened our 24-hour crisis line in January. The toll-free number to access free, confidential consultation services is 1-800-327-7451. 

People who called Magellan’s crisis line primarily sought emotional support, along with guidance on how to access counseling services going forward. 

Crisis resources available online, 24/7/365

Our crisis resource page offers materials you can access and share any time you need tools to assist people in traumatic situations.

Bookmark the Magellan crisis resource page today, along with the disaster resources guide for national and local assistance (PDF) and four tip sheets.

• Coping with a traumatic event: English | Spanish (PDF)
• Coping with mass violence: English | Spanish (PDF)
• Coping with grief: English | Spanish (PDF)
• Supporting staff members during traumatic events: English | Spanish (PDF)

In addition, Ready.gov has resources specific to disasters, emergency preparedness, response and recovery.

Every day, Magellan network providers around the country make a difference in the lives of our members. We appreciate the care you provide in the communities you serve!

Resources available in the Healthwise online library

Looking for general resources to share? Help those in your care make better health decisions with resources from Healthwise. The keyword search makes it easy to share clinically vetted information.

Conduct a keyword search or browse topics today. For a user-friendly print version of a topic or webpage to share with the member, simply click the Advanced Printing Options button at the bottom of the page.

In California, Magellan does business as Human Affairs International of California, Inc. and/or Magellan Health Services of California, Inc. – Employer Services.

*If you are interested in providing support for critical incidents and are not in Magellan’s critical incident response network, contact NetworkInquiries@MagellanHealth.com to learn more.