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Although Magellan uses many safeguards to reduce errors, we realize that no process or procedure (either manual or automated) is completely foolproof.
On rare occasions, due to human error or a systems glitch, you may inadvertently access or receive information from us that was not intended for you. If this occurs, please contact our Compliance Hotline immediately at 1-800-915-2108 or Compliance@MagellanHealth.com, so that we can properly address the issue.
You play an important role in helping us secure the privacy of data, particularly members’ sensitive, protected health information. Thank you for supporting the quality and confidentiality of our programs and systems!